Thank you for shopping at jojoshop.bhavinsalon.

This item is non-returnable due to hygiene and personal care nature of the product.However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.Free Return and Refund Policy Generator.

Personal Care Appliances: Shavers, Trimmers, Hair Dryers, Straighteners; Skin care, Nail care, Medical equipment

7 Days Returnable This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Beauty

Non Returnable This item is non-returnable due to hygiene and personal care nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.

The following terms are applicable for any products that You purchased with Us.

Can My Order Be Replaced?

If the item delivered is physically damaged/ defective or is different from their description on the product detail page, or has missing parts or accessories, it will be eligible for a free replacement as long as the exact item is available with the same seller.

Returns, Replacements and Refunds

How do I return an item purchased on

Indian Orders:

We offers our customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 10 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in your order.

• Step 1: Follow one of the following steps:
  1. Go to ‘Account’ section
     Click on ‘Orders’. Go to the order and select ‘Have a Concern’. Proceed with reason for return.
  2. Via Help Center
     Click on ‘Write to us’ > Click on ‘Submit a Request’ > Provide us with your order details along with your relevant request. Kindly share an image of the product and the invoice for our reference.
  3. Via Email
     Share an email to our Customer support team at  web.jojoshop.bhavinsalon@gmail.com within 15 business days of receiving the order.
• Step 2: Once your request is received, based on the outcome of the return raised, we will pick the item from you. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and bar-codes intact.

Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

• By email: web.jojoshop.bhavinsalon@gmail.com

• By phone number: 91-982-533-83-89

Which are the items that cannot be returned/exchanged?
Returns will not be accepted under the following conditions:

• • Product is damaged due to misuse/overuse.
  • Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged.
  • Serial Number is tampered with.
  • Defective products that are not covered under Seller/Manufacturer’s warranty.
  • Product is used or altered.
  • If request is initiated after 10 business days of order delivery.
  • Free product provided by brand.

Do I have to return the free gift when I return a product?.

Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.

Can I return part of my order?

Yes. A return can be created at item level and if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.

How will I get refunded for the returned orders and how long will this process take?

In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse.

• For payments done through credit/debit cards or net banking ,the refund will be initiated to the same account from which the payment was made within 5  business day of us receiving the products back. It may take 6 to 7  business days for the amount to reflect in your account.
• For cash on delivery transactions ,we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back. It will take 5 business days for the amount to reflect in your account.
• In addition, we also provide the hassle-free option of refund through coupons, which can be used during future purchases.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: web.jojoshop.bhavinsalon@gmail.com

• By phone number: 91-982-533-83-89